Portfolio
Isaac
Exploring, reviewing and visualizing alternative methods for mapping, analyzing and solving service delivery and process, based on the experience of Crazy Dash.
SERVICE DESIGN MAPPING TOOLS
Crazy Dash is more than a walking tour, it's a wild sort "outside the box" kind of guided Digital Adventure Game. All you need is a Smartphone and a sense of Craziness. These adventures take place in the cities you live or visit, and allow you to see familiar or new sites and have fun in a whole new way.
Objective
The object of the game is to have a blast with your friends and/or family, explore the city, & learn a little. Each Dash has 10+ checkpoints. At each checkpoint you'll answer a question with the given clues or perform a Crazy Dash Task. Be prepared to perform crazy tasks, photograph yourself doing them and then send that “selfie” in to us so we can share! Form teams, race your friends, or just have an afternoon of fun with family or friends. Oh, and remember you’re not alone; you'll have a guide just a call away, that can help you if you get stuck
Exploring the service encounter triad (Touchpoints) to describe a service delivery process
The service package is defined as a bundle of goods and services that is provided in some environment. This bundle consists of the following four features:
A stakeholder analysis map lets us to explore and understand their stakeholders which can impact on the success of the project. By getting everyone in the team to contribute, you capture everyone and you get to see if people agree on how they should be managed.
PERSONA
The purpose of personas is to create reliable and realistic representations of your key audience segments for reference. Personas help to focus decisions surrounding site components by adding a layer of real-world consideration to the conversation. They also offer a quick and inexpensive way to test and prioritize those features throughout the development process.The representations should express and focus on the major needs and expectations of the most important user groups.
